PELAYANAN PUBLIK OLEH LEMBAGA OMBUDSMAN REPUBLIK INDONESIA PERWAKILAN BALI DALAM PENCEGAHAN TERJADINYA MALADMINISTRASI PUBLIK

Abstract

Maladministration is an activity that should not be experienced by someone, the cause of which is an act of abuse of power and should not be based on statutory provisions or facts, and is unreasonable and often occurs in Indonesia. This study aims to determine how the Indonesian Ombudsman institution supervises public services in an effort to prevent maladministration at the Bali Representative Office of the Indonesian Ombudsman. This study uses a qualitative approach with a case study research type. Data analysis was carried out through an interactive model approach developed by Miles and Huberman, with four main steps: data collection, data reduction, data presentation, and drawing conclusions. The results of the study show that the problem of maladministration in public services is still quite complex. The results of interviews with the Ombudsman indicate that the strategy for preventing maladministration is carried out through a preventive and systemic approach. Thus, this study confirms that preventing maladministration is not enough only through handling public reports, but must be done from the beginning through improving the public service system. The preventive approach implemented by the Ombudsman is a relevant and effective strategy in creating transparent, accountable, efficient, and equitable public services.