QUALITY OF SERVICE TO CUSTOMER SATISFACTION IN CLEANING SERVICE
DOI:
https://doi.org/10.55606/jass.v2i2.27Keywords:
Quality, Service, Customer Satisfaction.Abstract
The quality of cleaning services is at the core of the University Politeknik cleaning services. Customer satisfaction often uses assessment methods to determine the quality of cleaning services. Customer satisfaction depends on customer expectations and quality awareness factors. This study uses a qualitative approach. The data collection method used is survey research that takes data using questionnaires, observations and interviews.
References
Relationship between Quality Service Determinants with the Quality of Cleaning Service; Umi Nur Ai'syah Bint Zulkefli; Universiti Pahang Malaysia; 2014.
https://id.m.wikipedia.org/wiki/Politechnic
https://binamutubangsa.com/3-things-that-be-the-reason-importance-of-having-ethics-in-one- self-cleaning-services/
Menpan Decree No. 81/1993 which was enhanced by MENPAN Decree No. 63/2003
Minister of State Apparatus Empowerment No. 63 year 2003 state apparatus bureaucratic reform no. 15 year 2004
