QUALITY OF SERVICE TO CUSTOMER SATISFACTION IN CLEANING SERVICE

Authors

  • Muhammad Natsir Mallawi Sekolah Tinggi Ilmu Administrasi Yappi Makassar
  • Andi Wahyu Rezki Sekolah Tinggi Administrasi Yappi Makassar
  • Abdul Gaffar Sekolah Tinggi Administrasi Yappi Makassar

DOI:

https://doi.org/10.55606/jass.v2i2.27

Keywords:

Quality, Service, Customer Satisfaction.

Abstract

The quality of cleaning services is at the core of the University Politeknik cleaning services. Customer satisfaction often uses assessment methods to determine the quality of cleaning services. Customer satisfaction depends on customer expectations and quality awareness factors. This study uses a qualitative approach. The data collection method used is survey research that takes data using questionnaires, observations and interviews.

References

Relationship between Quality Service Determinants with the Quality of Cleaning Service; Umi Nur Ai'syah Bint Zulkefli; Universiti Pahang Malaysia; 2014.

https://id.m.wikipedia.org/wiki/Politechnic

https://binamutubangsa.com/3-things-that-be-the-reason-importance-of-having-ethics-in-one- self-cleaning-services/

Menpan Decree No. 81/1993 which was enhanced by MENPAN Decree No. 63/2003

Minister of State Apparatus Empowerment No. 63 year 2003 state apparatus bureaucratic reform no. 15 year 2004

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Published

2022-07-18

How to Cite

Natsir Mallawi, M., Andi Wahyu Rezki, & Abdul Gaffar. (2022). QUALITY OF SERVICE TO CUSTOMER SATISFACTION IN CLEANING SERVICE. JOURNAL OF ADMINISTRATIVE AND SOCIAL SCIENCE, 2(2), 31–36. https://doi.org/10.55606/jass.v2i2.27

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