Efektivitas Program Pelayanan Jemput Bola dalam Meningkatkan Kepemilikan Akta Kelahiran pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Timor Tengah Utara

Yosephine Agustin Helly; Ajis Salim Adang Djaha; Rouwland Alberto Benyamin; Petrus Kase

doi:10.55606/srj-yappi.v4i3.2627

Authors

Yosephine Agustin Helly Universitas Nusa Cendana
Ajis Salim Adang Djaha Universitas Nusa Cendana
Rouwland Alberto Benyamin Universitas Nusa Cendana
Petrus Kase Universitas Nusa Cendana

DOI:

https://doi.org/10.55606/srj-yappi.v4i3.2627

Keywords:

Birth Certificate, Civil Registration, Effectiveness, Mobile Service Program, Public Service

Abstract

Birth certificate ownership is a fundamental right of every citizen and an essential requirement for accessing various public services. However, the coverage of birth certificate ownership in North Central Timor Regency has not yet reached the national target. To address this issue, the Department of Population and Civil Registration of North Central Timor Regency implemented the Mobile Service Program (Jemput Bola) as an initiative to bring civil registration services closer to the community. This study aims to analyze the effectiveness of the Mobile Service Program in increasing birth certificate ownership in North Central Timor Regency. The research employed a qualitative approach using a descriptive method. Data were collected through observation, interviews, and documentation, and analyzed using the interactive model of Miles and Huberman. The analysis of program effectiveness was based on Richard M. Steers’ goal approach and strategic constituencies approach. The findings indicate that the Mobile Service Program is effective in expanding service accessibility, increasing the number of birth certificates issued, and facilitating public access to civil registration documents. The program also received positive responses from the community because it reduced barriers related to cost, time, and distance in obtaining birth certificates. Nevertheless, several challenges remain, including low public awareness, incomplete administrative requirements, limited internet connectivity, and geographical constraints. Therefore, strengthening public outreach, improving coordination with village governments, and establishing measurable program targets are necessary to enhance the program’s effectiveness in a sustainable manner.

References

Aprilia, U. (2022). Efektivitas pelayanan jemput bola dalam penerbitan akta kelahiran di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bone Provinsi Sulawesi Selatan. Jurnal Ilmiah Administrasi Publik, 16(2), 39–55.

Badan Pusat Statistik Provinsi Nusa Tenggara Timur. (2026). Jumlah kelahiran bayi di Provinsi Nusa Tenggara Timur. Badan Pusat Statistik Provinsi Nusa Tenggara Timur. https://ntt.bps.go.id/id/statistics-table/2/MjMzIzI=/jumlah-kelahiran-bayi.html

Gupta, S., Das, P., Kumar, S., Das, A., & Sodani, P. R. (2021). Mapping of household surveys to measure barriers to access to maternal and child health services in India. Journal of Health Management, 23(1), 72–89. https://doi.org/10.1177/0972063421995026

Hidayat, H., Budiman, A., & Rahman, S. (2024). Implementasi program jemput bola dalam meningkatkan kualitas pelayanan pada Dinas Kependudukan dan Pencatatan Sipil di Kabupaten Balangan. Jurnal Pelayanan Publik, 1(3), 714–720.

Karim, A. (2021). Penyuluhan hukum tentang pentingnya akta kelahiran bagi anak sebagai warga negara. Jurnal Ilmiah Padma Sri Kreshna, 3(1), 1–8. https://doi.org/10.37631/psk.v3i1.395

Muflihun Waliulu, Sampara Lukman, & Kusworo. (2021). Efektivitas penerapan e-kinerja dalam meningkatkan kinerja aparatur sipil negara pada Badan Kepegawaian Daerah Provinsi Maluku. Jurnal Ilmiah Wahana Pendidikan, 12(4), 817–826. https://doi.org/10.54783/jv.v12i4.342

Putri, M. S. I., Ismail, R., & Neni, K. (2022). Efektivitas Kinalang sebagai aplikasi pelayanan publik berbasis elektronik di Kota Kotamobagu. Jurnal Governance, 2(1), 1–14.

Savika, N. (2024). Efektivitas program jemput bola dalam pelayanan dokumen kependudukan (KTP-el) Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pinrang (Skripsi). Institut Agama Islam Negeri Parepare.

Solong, A., & Muliadi, M. (2021). Inovasi pelayanan publik. Al Qisthi: Jurnal Sosial dan Politik, 10(2), 76–86. https://doi.org/10.47030/aq.v10i2.82

Steers, R. M. (1985). Efektivitas organisasi: Suatu tinjauan perilaku (Cetakan ke-2). Erlangga.

Sugiyono. (2019). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.

Tahir, I. A. (2024). Efektivitas pelayanan jemput bola dalam meningkatkan kepemilikan akta kelahiran di Kota Ambon Provinsi Maluku (Skripsi). Institut Pemerintahan Dalam Negeri.

UNICEF. (2019). Seperempat anak di dunia tidak memiliki catatan kelahiran. United Nations Children's Fund (UNICEF).

Wandi Ramadhan. (2023). Efektivitas pelayanan jemput bola dalam pembuatan akta kelahiran oleh Dinas Kependudukan dan Pencatatan Sipil Provinsi Maluku. Jurnal Hukum, 7(1), 1–23.

Wiyanda Vera Nurfajriani, Muhammad Wahyu Ilhami, Arivan Mahendra, Rusdy Abdullah Sirodj, & Muhammad Wahyu Akbar. (2024). Triangulasi data dalam analisis data kualitatif. Jurnal Ilmiah Wahana Pendidikan, 10(September), 1–8. https://doi.org/10.5281/zenodo.13929272

Undang-Undang Nomor 23 Tahun 2006 tentang Administrasi Kependudukan. (2006). Lembaran Negara Republik Indonesia Tahun 2006 Nomor 124.

Peraturan Menteri Dalam Negeri Nomor 19 Tahun 2018 tentang Peningkatan Kualitas Layanan Administrasi Kependudukan. (2018). Kementerian Dalam Negeri Republik Indonesia.