Penguatan Kapasitas SDM Logistik Berbasis Artificial Intelligence dan Internet of Things pada Jasa Pengiriman Barang di Bandara Soekarno-Hatta

Astri Rumondang Banjarnahor; Juliater Simarmata; Imam Ozali; Sinung Tri Nugroho; Agus Nugroho

doi:10.55606/jppmi.v5i2.2800

Authors

Astri Rumondang Banjarnahor Institut Transportasi dan Logistik Trisakti
Juliater Simarmata Institut Transportasi dan Logistik Trisakti
Imam Ozali Institut Transportasi dan Logistik Trisakti
Sinung Tri Nugroho Institut Transportasi dan Logistik Trisakti
Agus Nugroho Institut Transportasi dan Logistik Trisakti

DOI:

https://doi.org/10.55606/jppmi.v5i2.2800

Keywords:

Artificial Intelligence, Capacity Building, Digital Literacy, Internet of Things, Logistics Human Resources

Abstract

This community service study was motivated by the low digital literacy of logistics human resources, frequent address errors, inefficient sorting processes, and weak operational monitoring in freight delivery services at Soekarno-Hatta Airport. The study aimed to improve the capacity of logistics personnel in utilizing Artificial Intelligence (AI) and Internet of Things (IoT) technologies to support faster, more accurate, and data-driven distribution services. The method used was a participatory capacity-building approach consisting of five stages: needs assessment, module development, training implementation, intensive mentoring, and sustainability evaluation. The program involved logistics personnel through interactive learning, practical simulations, case-based discussions, and continuous technical assistance to ensure effective technology adoption in daily operations. The results emphasized substantial improvements in digital system understanding from 40% to 88%, data management skills from 35% to 85%, and confidence in using technology from 45% to 90%. Operational performance also improved, as address errors decreased from 15% to 6%, reattempts from 18% to 8%, sorting speed increased by 30%, and on-time delivery rose from 78% to 92%. Thus, this training model can be replicated sustainably in similar logistics sectors.

References

Banjarnahor, A. R. (2024). Dismenorea , Akupresur , Sosialisasi dan Pelatihan Fintech bagi Pedagang UKM di Pasar Kebayoran Lama Socialization and Training on Fintech for SME Traders at Kebayoran Lama Market to Support Economic Digitalization.

Banjarnahor, A. R., & Sari, O. H. (2023). Transformasi Pembayaran Digital: Optimalisasi QRIS bagi Pedagang UMKM di GBK Senayan. Jurnal Pengabdian Masyarakat Sains Dan Teknologi, 2(3), 231–242.

Banjarnahor, A. R., Simarmata, J., Saepudin, S., Apriyadi, D., & Ruminda, M. (2026). Digital evolution in aviation: A systematic exploration of trends, challenges, and opportunities. AIP Conference Proceedings, 3432(1), 40005.

Egorov, D., Levina, A., Kalyazina, S., Schuur, P., & Gerrits, B. (2020). The challenges of the logistics industry in the era of digital transformation. International Conference on Technological Transformation: A New Role for Human, Machines and Management, 201–209.

Kern, J. (2021). The digital transformation of logistics: A review about technologies and their implementation status. The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution, 361–403.

Muttaqin, M., Arafah, M., Jaya, A. K., Suryawan, M. A., Gustiana, Z., Banjarnahor, A. R., Bukidz, D. P., Hazriani, H., Simanjuntak, M., & Saputra, N. (2023). Implementasi Artificial Intelligence (AI) dalam Kehidupan. Yayasan Kita Menulis.

Saputra, D. P., Banjarnahor, A. R., Simarmata, K. S., & Monding, C. C. (2023). IMPACT OF DELIVERY ORDER ISSUANCE ON CARGO RECEIPT OPERATIONS AT TANJUNG PRIOK PORT-INDONESIA. Advances in Transportation and Logistics Research, 6, 608–625.

Sihombing, S., Simarmata, J., Banjarnahor, A. R., Farisyi, S., & Suvittawat, A. (2025). Human resources management strategies in enhancing transportation performance and safety in Indonesia. Annals of Human Resource Management Research, 5(2), 423–435.

Simarmata, J., Banjarnahor AR, Anggara, D. C., Atanka, G., & Yosafat, A. (2024). Encouraging Entrepreneurial Spirit in Generation Z through Digital Marketing ( Tiket10 . Com ) Education and Training. Didaktika: Jurnal Kependidikan, 13(1), 1285–1298.