Penerapan Digital Marketing dalam Mendukung Kegiatan Pemasaran UMKM Multi Sari di Desa Pangkalan Batang

Authors

  • Herizal Kurniawanto Politeknik Negeri Bengkalis
  • Rizqa Arimurti Politeknik Negeri Bengkalis

DOI:

https://doi.org/10.55606/jppmi.v5i2.2711

Keywords:

Digital Marketing Strategy, Digital Marketing, Google Business Profile, MSMEs, Social Media

Abstract

Multi Sari MSME, located in Pangkalan Batang Village, Bengkalis Regency, produces traditional local products such as fish crackers, shrimp crackers, and sago crackers. Despite having quality products, legal business permits, halal certification, and stable raw material availability, the enterprise still faced limitations in digital marketing practices, resulting in a limited market reach. This community service program aimed to improve the marketing capacity of the MSME through the implementation of digital marketing strategies. The methods employed included SWOT and STP analyses, Google Business Profile development, social media management, content calendar preparation, promotional content creation, and marketplace utilization. The program also involved mentoring and training activities to enhance the partner’s understanding of digital marketing tools and techniques. The results showed significant improvements in the partner’s knowledge and skills in utilizing digital platforms for marketing purposes. Furthermore, Multi Sari MSME now possesses more structured digital marketing channels, increasing product visibility and creating opportunities to reach a broader market. Therefore, digital marketing has proven to be an effective strategy for enhancing MSME competitiveness, business sustainability, and market expansion in the digital era.

References

Agustian, A. M., Bakhri, S., & Faozi, M. M. (2025). STP analysis (Segmenting, Targeting, Positioning) and SWOT analysis in digital marketing strategies facing business competition. Journal of Islamic Economics and Finance Business, 2(1), 45–58.

Ariffin, S., Ahmad, F., & Ismail, N. (2022). The impact of digital marketing adoption on SME business performance and brand awareness. International Journal of Business and Society, 23(2), 845–859.

Chaffey, D., & Ellis-Chadwick, F. (2019). Digital marketing: Strategy, implementation and practice (7th ed.). Pearson Education Limited.

Chalmers, R. (2024). Community-Based Participatory Research (CBPR). In StatPearls. National Center for Biotechnology Information (NCBI).

Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., Jain, V., Karjaluoto, H., Kefi, H., Krishen, A. S., Kumar, V., Rahman, M. M., Raman, R., Rauschnabel, P. A., Rowley, J., Salo, J., Tran, G. A., & Wang, Y. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions. International Journal of Information Management, 59, 102168. https://doi.org/10.1016/j.ijinfomgt.2020.102168

Jasri, J., Syamsuri, A. R., & Wahyuni, S. (2022). Penerapan digital marketing dalam upaya peningkatan pendapatan usaha mikro kecil dan menengah. Jurnal Ekonomi dan Bisnis Digital, 1(3), 213–223.

Kotler, P., Kartajaya, H., & Setiawan, I. (2021). Marketing 5.0: Technology for humanity. John Wiley & Sons. https://doi.org/10.1002/9781119668510

Kraus, S., Schiavone, F., Pluzhnikova, A., & Invernizzi, A. C. (2022). Digital transformation in SMEs: A systematic literature review. Journal of Business Research, 150, 1–15. https://doi.org/10.1016/j.jbusres.2022.06.040

Muhid, A., Sumarkan, Rakhmawati, & Fahmi. (2018). Perubahan perilaku open defecation free (ODF) melalui program sanitasi total berbasis masyarakat (STBM) di Desa Babad Kecamatan Kedungadem Kabupaten Bojonegoro. Engagement: Jurnal Pengabdian kepada Masyarakat, 2(1), 99–119. https://doi.org/10.29062/engagement.v2i1.27

Nasution, M., Pratama, A., & Kurniawan, D. (2021). Pengembangan kompetensi digital Bengkalis UMKM Community di Kabupaten Bengkalis. Jurnal Pengabdian Masyarakat Indonesia, 2(4), 215–222.

OECD. (2023). SME and entrepreneurship outlook 2023. OECD Publishing. https://doi.org/10.1787/8a5b8183-en

Putri, D., & Riofita, H. (2024). Penerapan digital marketing sebagai strategi pemasaran UMKM. Jurnal Ekonomi Kreatif dan Digital, 5(1), 45–56.

Sari, N., & Rosa, Y. (2023). Implementasi digital marketing sebagai strategi dalam meningkatkan pemasaran UMKM pada Bengkalis UMKM Community (BUC). Jurnal Manajemen dan Bisnis Digital, 4(2), 95–106.

Sifwah, N., Rahman, A., & Hidayat, M. (2024). Penerapan digital marketing sebagai strategi pemasaran untuk meningkatkan daya saing UMKM. Jurnal Manajemen dan Kewirausahaan, 12(1), 66–78.

Tuten, T. L. (2021). Social media marketing (4th ed.). Sage Publications.

Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Dong, J. Q., Fabian, N., & Haenlein, M. (2021). Digital transformation: A multidisciplinary reflection and research agenda. Journal of Business Research, 122, 889–901. https://doi.org/10.1016/j.jbusres.2019.09.022

Wilis, R. A., & Faik, M. (2022). Pengaruh pemasaran digital, pemasaran influencer, dan ulasan pelanggan online terhadap keputusan pembelian: Studi kasus toko kue Lu'miere. Jurnal Manajemen Pemasaran, 16(2), 89–101.

Wiranda, W., Arimurti, R., Domos, E., & Sari, R. A. (2025). Penerapan pemasaran digital pada UMKM “Warung Sate Aira” Kabupaten Bengkalis. ABDIMAS TERAPAN: Jurnal Pengabdian Kepada Masyarakat Terapan, 3(2), 55–64. https://doi.org/10.59061/abdimasterapan.v3i2.1184

Downloads

Published

2026-06-27

How to Cite

Herizal Kurniawanto, & Rizqa Arimurti. (2026). Penerapan Digital Marketing dalam Mendukung Kegiatan Pemasaran UMKM Multi Sari di Desa Pangkalan Batang. Jurnal Pelayanan Dan Pengabdian Masyarakat Indonesia, 5(2), 53–66. https://doi.org/10.55606/jppmi.v5i2.2711