Pengaruh Implementasi Kebijakan Program Kartu Indonesia Sehat Terhadap Peningkatan Kualitas Pelayanan Kesehatan Masyarakat Di UPTD Puskesmas Pammana Kecamatan Pammana Kabupaten Wajo
DOI:
https://doi.org/10.55606/jass.v4i2.349Keywords:
Policy Implementation of the Healthy Indonesia Card Program and Service QualityAbstract
This study aims to determine the effect of the implementation of the KIS Program policy on improving the quality of public health services at the UPTD Pammana Health Center, Pammana District, Wajo Regency.
The type of research used in this research is survey research, namely a collection of information that is carried out by compiling a list of statements submitted to respondents in the form of a sample from a population, with the main data collection technique being a questionnaire with a quantitative approach method.
The results showed that the Policy Implementation of the KIS program at UPTD Pammana Health Center, Pammana District, Wajo Regency, was at an ideal score of 1,089. This generally illustrates that the Policy Implementation of the KIS program at the UPTD Pammana Health Center is in a good category. Meanwhile, the quality of health services at the UPTD Pammana Health Center, Pammana District, Wajo Regency, is at an ideal score of 1,393 which generally illustrates that the quality of health services at the UPTD Pammana Health Center is in the very good category. Overall the implementation of the Healthy Indonesia Card program policy contributed strongly to improving the quality of public health services with a total of r = 0.637. There is a positive and significant influence between the implementation of KIS program policies on improving the quality of health services at the UPTD Pammana Health Center, Pammana District, Wajo Regency.
References
Bustami. (2012). Penjaminan Mutu Pelayanan Kesehatan dan Akseptabilitasnya. Jakarta: PT Gelora Aksara Pratama.
Edward III dalam Jamaluddin Ahmad, “Perilaku Birokrasi dan Pengambilan Keputusan”, (Makassar: UNM, 2011),h.84
Fatrida, D., & Saputra, A. (2019). Hubungan Waktu Tunggu Dengan Tingkat Kepuasan Pasien Dalam Mendapatkan Pelayanan Kesehatan. Jurnal’aisyiyah Medika, 4(1), 11-21.
Handayani, I. T., & Alimah, S. (2016). Kehandalan Pelayanan Kartu Indonesia Sehat di Kelurahan Kameloh Baru Kecamatan Sabangau Kota Palangka Raya. Pencerah Publik, 3(1), 1-4.
Hardiyansyah, (2011). Kualitas pelayanan Publik. Yogyakarta: Gava Media.
Jaya, P. J. C., Erna, E., & Sumaryono, S. (2020). Implementasi Program Jaminan Kesehatan Nasional Kartu Indonesia Sehat (Jkn Kis) Dalam Upaya Meningkatkan Kualitas Pelayanan Kesehatan Masyarakat Miskin. Cendekia Jaya, 2(2), 96-113.
Mulyadi, D. 2015. Studi Kebijakan Publik dan Pelayanan Publik: Konsep dan Aplikasi Proses Kebijakan Publik dan Pelayanan Publik . Bandung: Alfabeta.
Mustanir, A. (2016). Implementasi Kebijakan Dana Desa Dan Partisipasi Masyarakat Dalam Pembangunan Di Desa Teteaji Kecamatan Tellu Limpoe Kabupaten Sidenreng Rappang. Jurnal Politik Profetik, 4(2).
Nasarullah, A. S. (2022). Impelementasi Kebijakan Program Keluarga Harapan Di Kecamatan Tompobulu Kabupaten Gowa (Doctoral Dissertation, Univesitas Negeri Makassar).
Nurhasni, N. Hubungan Mutu Pelayanan Kesehatan Dengan Tingkat Kepuasan Pasien Rawat Inap Di Puskesmas Ampibabo Kabupaten Patigi Moutong. Katalogis, 6(4), 171-181.
Parasuraman, A. dkk. Delivering Quality Service Balancing Customer Perceptions and Expectations, New York : Free Press, 1991.
Surahman, M. K., Surahman, M. K., Supardi, S., Apt, D., & Supardi, S. (2016). Ilmu Kesehatan Masyarakat Pkm.
Taher, A And Wahjuni Putri, T. Dkk. 2016. Pedoman Umum Program Indonesia Sehat Dengan Pendekatan Keluarga. Jakarta : Kementerian Kesehatan R, 2016.
Undang-Undang Dasar Negara Republik Indonesia Tahun 1945 Pasal 28 H ayat (1) dan ayat (3)
Undang-Undang Nomor 36 Tahun 2009 Tentang Kesehatan.
Vandawati, Z., Sabrie, H. Y., Pawestri, W. D., & Amalia, R. (2016). Aspek Hukum Kartu Indonesia Sehat. Yuridika, 31(3), 498-520.
Yaluwo, Primus 2021 Implementasi Kartu Indonesia Sehat Dalam Meningkatkan Kualitas Pelayanan Kesehatan Di Rumah Sakit Umum Daerah Kabupaten Boven Digoel Privinsi Papua, (Online), Vo.L 1, No. 1, Https://Www.Jurnal-Adhikari.Id/Index.Php/Adhikari/Article/View/20 Diakses 31 Juli 2022 Pukul 10:33
