Tanggung jawab jasa pengiriman barang atas hilang dan rusaknya barang berdasarkan UU Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen
(Studi Kasus PT. Hj. Warni Niode Palu)
DOI:
https://doi.org/10.55606/birokrasi.v1i3.598Keywords:
Responsibility, Compensation, DefaultAbstract
This study aims to determine civil liability related to default in article 7 letter f of law No. 8 of 1999 concerning consumer protection at PT. Hj. Warni Niode Palu, as well as to know and understand the process of resolving disputes related to this default through ADR (Alternative Dispute Resolution), namely dispute resolution outside the court. This type of research is a normative-empirical research, namely research conducted by conducting field research, and using a quantitative approach to primary data and secondary data. Primary data includes interviews with the parties concerned, namely PT. Hj. Warni Niode Palu as a provider of transportation services and service users (consumers) and secondary data includes a search of the literature as a support for the main data. Based on the results of the study, the researchers concluded that the responsibility of the Freight Forwarding Services of PT. Hj. Warni Niode is based on Article 7 letter F of Law no. 8 of 1999 concerning Consumer Protection, namely the provision of compensation for compensation for traded services, has proven to be not optimal, PT. Hj. Warni Niode does not provide compensation in accordance with the amount of losses suffered by PT. Sari Jasa. Therefore, PT. Hj. Warni Niode was declared in default because it was not in accordance with what had been agreed upon and mutually agreed upon. The solution sought is a settlement through Alternative Dispute Resolution (ADR), especially mediation, as an efficient and fair way of resolving disputes between PT. Hj. Warni Niode and PT. Sari Jasa to avoid time-consuming litigation.
References
Ahmadi Miru & Sakka Pati. 2012. Hukum Perikatan Penjelasan Makna Pasal 1233-1456 BW. PT. Raja Grafindo Persada.
Abdul Halim. 2017. Framework Sistim Perlindungan Hukum Bagi Konsumen Di Indonesia. Bandung ; Nusa Media.
Abdulkadir Muhammad. Hukum Perdata Indonesia. Bandung: PT. Citra Aditya Bhakti.
C.S.T Kansil Chirstine, S.T. Hukum Perusahaan Indonesia (Aspek Hukum Dalam Ekonomi). (Jakarta, Perca, 2011).
Celina Tri Siwi Kristiyanti. 2022. Hukum Perlindungan Konsumen. Jakarta : Sinar Grafika.
Djaja S. Meliala. 2012. Hukum Perdata dalam Perspektif BW. Bandung : Nausa Aulia.
Dra. Farida Hasyim. 2014. Hukum Dagang. Jakarta : Sinar Grafika.
Mariam Darus Badrulzaman. KUH Perdata Buku III Hukum Perikatan Dengan Penjelasannya.
M Pd. Ul’fah Hernaeny, Dkk. 2021. Pengantar Statistika 1. Bandung; Media Sains Indonesia.
Prof. Dr. Ahmad Miru & Sakka Pati. 2012. Hukum Perikatan. (Jakarta, Rajawali Pers.).
Rahmat Trijono. Kamus Hukum. Jakarta, Pustaka Kemang, 2016.
Salim H.S. 2021. Hukum Kontrak. Jakarta ; Sinar Grafika.
Salim HS. 2011. Pengantar Hukum Perdata Tertulis (BW). PT. Sinar Grafika.
Soimin, Soedharyo. 2019. Kitab Undang-Undang Hukum Perdata. Jakarta: Sinar Grafika
Wawan Muhwan Hariri. Hukum Perikatan (Dilengkapi Hukum Perikatan Dalam Islam). Bandung: CV Pustaka Setia.
Arfian Setiantoro; Anisah Novitarani; Rinitami Njatrijani; dan Feyreizha Destika Putri. Urgensi Perlindungan Hukum Konsumen Dan Penyelesaian Sengketa E-Commerce di Era Masyarakat Ekonom. Fakultas Hukum Universitas Diponegoro, Vol. 7, Nomor 1, 2018.
CA Widarti. Perlindungan Konsumen bagi Pengguna Angkutan Barang Melalui Layanan Ojek Online. Repositori Institusi. 2020.
Chriesty Angeline. Tanggung jawab Perusahaan Pengangkut DHL Express Terhadap Pengiriman dari Jakarta Ke Malang. Jurnal Hukum Adigama. 2020.
Dolot Al Hasni Bakung; Zamroni Abdussamad; Moh. Hidayat Muhtar. Contra Perceptions Of The Freedom Of Contract Principle In Law No. 2 Of 1960 Concerning Agricultural Products Sharing With The Community Ijon System In The Bonebeach Environment. Journal Of Land And Environmental Law. Vol. 1 No. 1 2022.
Ketut Arie Jaya; I Nyoman Putu Budiartha; Ni Made Puspasutari Ujianti. Tanggung Jawab Perusahan Eksepidi Terhadap Kerusakan dan Kehilangan Barang Muatan Dalam Pengangkutan Darat. Jurnal Interpretasi Hukum, Vol. 1 No 1 Agustus 2020.
Meiliana Kamila; Imam Haryanto. Tanggung Jawab Hukum Perusahaan Ekspedisi Atas Hilangnya Barang Konsumen. Jurnal USM Law Review Vol. 5 No. 2 Tahun 2022.
Muhammad Sabrisa Khartanta Ginting Suka, Weny Almoravid Dungga, Dolot Alhasni Bakung. Tinjauan yuridis mengenai tanggung jawab produsen dan penjual clothing line terhadap konsumen dalam perpeltif hukum perdata. Journal Of Comprehensive Science. Vol. 2 No. 5 2023.
Yati Nurhayati; Irfani; M. Yasir Said. Metodologi Normatif Dan Empiris Dalam Perspektif Ilmu Hukum. Jurnal Penegakan Hukum Indonesia. Vol.2 No. 1, February 2021.
Lenny Nadriana, Lina Maulidiana, Ali Sopian. Penyelesaiaan sengketa wanprestasi asuransi antara PT. JNE dan konsumen atas kerusakan barang yang dikirim melalui jasa pengiriman JNE di kota Bandar Lampung. Jurnal Pro Justitia (JPI), Vol. 4, No. 1, Februari 2023.
Anggraito Yudha Pratama. Skripsi. Tanggung Jawab Perusahaan Jasa Pengiriman Terhadap Rusaknya Barang Yang Dikirim. (Universitas Jember, 2018)
Ismail Frediawanto, Skripsi. Tanggung Pelaku usaha jasa laundry ditinjau dari pasal 7 huruf g undang-undang no. 8 tahun 1999 tentang Pelindungan Konsumen. (Gorontalo : UNG, 2016).
Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen.
