Analisis Informasi Status Keberangkatan Penerbangan Oleh Unit Customer Service PT. Angkasa Pura II Bandar Udara Internasional Husein Sastranegara Bandung

Authors

  • La ode Putra Batara Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta
  • Gallis Nawang Ginusti Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta

DOI:

https://doi.org/10.55606/srjyappi.v1i3.324

Keywords:

Customer Service, Service, and Flight Information

Abstract

Process of providing information unit Customer Service Husein Sastranegara International Airport experienced a discrepancy in flight status information between FIDS and AAS at the departure untill passengers were confused because they received different information from each of the information facilities. Purpose this study is determine process of services provided, constraints, and efforts in the process of information services provided. This research was conducted using a qualitative analysis, which tried to describe all conditions that existed, condition of symptoms according to what they were at the time research was conducted. Based on the main problem, namely to analyze the constraints and what efforts are made by information unit Customer Service when there is a difference in scheduled departure flight information. Result of the study show that the flow of service information on status of departure exists in the unit Customer Service Husein Sastranegara International Airport refers to Standard Operating Procedure of PT. Angkasa Pura II 2022 with the aim of providing fast, precise and accurate information services. Constraints on differences in information caused by miscommunication with other unit and less information service staff. Listening detail every Announcement, contacting related units, teamwork and additional personnel are efforts to overcome the obstacles encountered.

References

Angkasa Pura II. 2017. Teknis Bandara dan Statistik https://www.angkasapura2.co.id/id/business_relation/our_airport/18-bandara-internasional-husein-sastranegara. diakses pada 15 Desember 2022.

Daradjat, Z. 2012. Fasilitas Transportasi Konsumen. CV Alfabeta. Bandung.

Hutahaean, J. 2018. Konsep Sistem Informasi. Deepublish. Yogyakarta.

Inalix. 2022. Tentang AAS (Automatic Announcement System). https://inalix.com/product-service/automatic-announcement-system/. Diakses pada 16 Oktober 2022.

Kasmir. 2014. Manajemen Perbankan, Edisi Revisi. PT Raja Grafindo Persada. Jakarta.

Kasmir. 2017. Customer Service Excellent. PT Raja Grafindo Persada. Depok.

Lesnussa, S. 2018. Peran Petugas Informasi PT. Angkasa Pura I Dalam Kelancaran Pelayanan Informasi Di Bandar Udara Internasional Adisutjipto Yogyakarta. Tugas Akhir. Sekolah Tinggi Teknologi Kedirgantaraan (STTKD). Yogyakarta

Mukarom, Z. dan M.W. Laksana. 2015. Manajemen Pelayanan Publik. CV Pustaka Setia. Bandung.

Prastika, K. Y., & Ginusti, G. N. 2022. Pengaruh Kualitas Pelayanan Unit Informasi Terhadap Kepuasan Penumpang Bandar Udara Komodo Labuan Bajo. Jurnal Kewarganegaraan, 6(1), 567-578.

Siahaan, B. 2018. Terminal Bandar Udara Internasional Di Yogyakarta Dengan Pendekatan Arsitektur Hijau. Universitas Atma Jaya Yogyakarta (UAJY). Yogyakarta.

Susanto, A. 2017. Sistem Informasi Akuntansi Pemahaman Konsep Secara Terpadu. Edisi Perdana. Cetakan Pertama. CV Lingga Jaya. Bandung.

Tukino. 2020. Rancang Bangun Sistem Informasi E-Marketing Pada Pt Pulau Cahaya Terang. Computer Based Information System Journal, 8(1), 25-34.

Undang-Undang Nomor 1 Tahun 2009 Penerbangan Indonesia. 2009. Jakarta : Presiden Republik Indonesia.

Downloads

Published

2023-06-03

How to Cite

La ode Putra Batara, & Gallis Nawang Ginusti. (2023). Analisis Informasi Status Keberangkatan Penerbangan Oleh Unit Customer Service PT. Angkasa Pura II Bandar Udara Internasional Husein Sastranegara Bandung. Student Research Journal, 1(3), 114–126. https://doi.org/10.55606/srjyappi.v1i3.324

Similar Articles

1 2 3 4 5 6 > >> 

You may also start an advanced similarity search for this article.