Ketersediaan dan Aksesibilitas Fasilitas Bagi Penyandang Disabilitas  : Studi Pelayanan Publik di Kepolisian Resor Bantul

Anom Kusuma; Rumsari Hadi Sumarto

doi:10.55606/eksekusi.v4i1.2814

Authors

Anom Kusuma Sekolah Tinggi Pembangunan Masyarakat Desa APMD
Rumsari Hadi Sumarto Sekolah Tinggi Pembangunan Masyarakat Desa APMD

DOI:

https://doi.org/10.55606/eksekusi.v4i1.2814

Keywords:

Accessibility, Bantul Resort Police, Facilities, Persons with Disabilities, Public Service

Abstract

This research aims to analyze the availability and accessibility of facilities for persons with disabilities in public service delivery at Bantul Regional Police (Polres Bantul). The research is motivated by the importance of ensuring equal, accessible, safe, comfortable, and independent public services for persons with disabilities, as mandated by Law Number 8 of 2016 concerning Persons with Disabilities and Law Number 25 of 2009 concerning Public Services. This study employed a descriptive qualitative approach. Data were collected through observation, in-depth interviews, and documentation involving eight informants consisting of police leaders, public service officers, disability organizations, disability advocates, persons with disabilities, and their assistants. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña, including data condensation, data display, conclusion drawing, and verification. Data validity was ensured through source and technique triangulation, member checking, prolonged engagement, transferability, dependability, and confirmability. The findings indicate that Polres Bantul has provided various accessibility facilities, including ramps, guiding blocks, designated parking areas, priority waiting rooms, accessible toilets, priority service counters, elevators, mobility aids, and communication aids. However, several facilities have not fully complied with national accessibility standards, particularly those supporting persons with sensory disabilities, building design, and accessible information systems. In terms of accessibility, the services generally fulfill the principles of convenience, comfort, and safety, while the aspect of independent access still requires improvement. The study concludes that public services at Polres Bantul have progressed toward a more inclusive system; however, further improvements in accessibility facilities, human resource capacity, and policy and budget support are necessary to achieve equitable, inclusive, and rights-based public services for persons with disabilities.services.

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