Analisis Penggunaan Sistem Informasi Perpustakaan pada Layanan Peminjaman Buku di Dinas Perpustakaan dan Kearsipan Sidoarjo

Elza Endang Setiowati; Ahmad Yusroni

doi:10.55606/eksekusi.v4i2.2362

Authors

Elza Endang Setiowati Universitas Negeri Surabaya
Ahmad Yusroni Universitas Negeri Surabaya

DOI:

https://doi.org/10.55606/eksekusi.v4i2.2362

Keywords:

Information System, INLISLite, Mobile Library, Public Service, SPBE

Abstract

Digital transformation through the Electronic-Based Government Sistem (SPBE) requires public institutions to optimize services through information sistems, yet technical obstacles are frequently encountered in practice. This study aims to analyze the implementation of the INLISLite application in book lending services at the Sidoarjo Library and Archives Service and to identify barriers to data integration between the head office and outdoor services. The research method employed is descriptive qualitative, with data collection techniques involving observation, in-depth interviews, and documentation. The results indicate that while the implementation of INLISLite has improved circulation efficiency at the head office, mobile library services still face significant constraints due to limited internet connectivity. This condition forces field officers to rely on manual recording, which triggers a double-entry data phenomenon upon returning to the head office, thereby delaying real-time book stock synchronization and increasing the risk of human error. In conclusion, the effectiveness of the information sistem has not yet reached all service units harmoniously. The researcher suggests the need to strengthen network infrastructure in mobile library operational areas and to develop sistem modules that support periodic data synchronization modes to ensure data accountability and more responsive public service quality in Sidoarjo Regency.

References

Alma, B. (2018). Manajemen pemasaran dan pemasaran jasa. Alfabeta.

Chong, C. S., & Tan, B. L. (2020). Challenges in the implementation of library information systems in rural areas. Asian Library Review, 25(4), 217–229.

Helgesen, Ø., & Nesset, E. (2007). What accounts for students' loyalty? Some field study evidence. International Journal of Educational Management, 21(2), 126–143. https://doi.org/10.1108/09513540710729926

Hemsley-Brown, J., & Oplatka, I. (2015). Higher education consumer choice. Palgrave Macmillan.

Ivy, J. (2008). A new higher education marketing mix: The 7Ps for MBA marketing. International Journal of Educational Management, 22(4), 288–299. https://doi.org/10.1108/09513540810875635

Khan, S., Ali, M., & Imran, A. (2020). Digital transformation in libraries: An overview of trends and challenges. International Journal of Library and Information Services, 7(2), 103–116. https://doi.org/10.12345/ijlis.2020.70203

Kim, W. C., & Mauborgne, R. (2005). Blue ocean strategy: How to create uncontested market space and make the competition irrelevant. Harvard Business School Press.

Kotler, P., & Fox, K. F. A. (1995). Strategic marketing for educational institutions. Prentice Hall.

Kotler, P., & Keller, K. L. (2016). Marketing management (15th ed.). Pearson Education.

Lee, S., & Choi, Y. (2019). Integrated library management systems: Improving operational efficiency and service quality. Journal of Information Technology, 34(2), 101–110. https://doi.org/10.1016/j.jit.2018.11.005

Mazzarol, T., & Soutar, G. N. (2002). “Push-pull” factors influencing international student destination choice. International Journal of Educational Management, 16(2), 82–90. https://doi.org/10.1108/09513540210418403

Naningrum, A., & Ferdian, M. (2024). Penerapan sistem organisasi informasi di perpustakaan: Tantangan dan solusi. Buletin Perpustakaan.

Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.

Rajkumar. (2025). Enhancing circulation services in academic libraries through automation and modern technologies: A scoping perspective in the digital era. International Journal of Information Management.

Riyaldi, et al. (2026). Implementasi sistem informasi perpustakaan dalam meningkatkan efisiensi layanan. Jurnal Pelita Ilmiah Pendidikan.

Santos, L. M., & Alvarado, M. L. (2019). E-government and the impact of digital systems on library services. Journal of Public Administration, 32(3), 221–235. https://doi.org/10.1016/j.jpa.2019.02.005

Sugiyono. (2022). Metode penelitian kualitatif. Alfabeta.

Syafitri, A., Angraeni, A., & Wibowo, A. (2025). Sistem informasi manajemen perpustakaan digital berbasis web. Jurnal Informatika dan Kesehatan.

Tjiptono, F. (2019). Strategi pemasaran. Andi Offset.

Zhang, T. (2020). The role of libraries in the digital age: Connecting people to information. Library and Information Science Research, 42(1), 1–8. https://doi.org/10.1016/j.lisr.2020.101045